Website Terms of Use

The Christmas Decorators is a trading name of Festive Installers Ltd (Company No. 08209136, VAT No. 181373017) who owns and operates festiveinstallers.co.uk. We are registered in England and Wales with our registered office at Parsonage Farm, Dewlish, Dorset DT2 7NB. By accessing or using this Site you agree to these Terms of Use and our Privacy Policy . If you do not agree with any part of these Terms, please do not use the Site. The content of this Site is for general information only and may be updated or removed at any time without notice .

Permitted Use

You may use the Site to browse information about our holiday installation services and to contact us. You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by anyone else . Specifically, you are permitted to:

  • Browse and view the Site’s content for personal or internal use (for example, to learn about our services).

  • Use our contact forms, email or phone links to inquire about our services or request a quote.

  • Download or print pages or materials for personal reference only.

Any other use of the Site or its content (such as commercial use, publishing, or linking beyond normal web linking) is prohibited unless we have given express written permission.

Prohibited Use

You must not use the Site to do anything unlawful or abusive. In particular, you agree not to:

  • Violate any applicable laws or regulations (including UK or foreign laws).

  • Interfere with the Site’s security or functionality (for example, do not attempt to hack, probe, or overload the Site).

  • Transmit any harmful code (malware, viruses, etc.) or engage in spamming or phishing.

  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

  • Use the Site to send unsolicited or commercial communications (spam) of any kind.

  • Copy, reproduce, modify or distribute any content from the Site for purposes other than those expressly permitted.

  • Publish or disclose any obscene, defamatory, fraudulent or harassing material, or any material that is unlawful or infringes another’s rights.

We reserve the right to suspend or terminate your access to the Site if you engage in any prohibited activity.

Intellectual Property

All content on this Site – including text, graphics, logos, images, icons, design and software – is owned by Festive Installers Ltd or its licensors and is protected by UK and international copyright, trademark and other intellectual property laws. You are granted a limited licence to access and use this content only as permitted under these Terms. You may not copy, reproduce, republish, transmit, sell, rent, distribute or otherwise exploit any part of the Site without our prior written permission. For example, as one UK terms template notes, “All content on this site … are protected by UK and International Copyright Law” and “no part … may be copied … for any commercial purpose without written consent” . All trademarks, service marks and logos used on the Site are owned or licensed by Festive Installers Ltd. Any use of these without permission is strictly prohibited.

Personal Data and Cookies

Festive Installers Ltd collects personal data when you interact with the Site. For example, if you submit information via our contact or quote forms (such as your name, email, phone number and project details), we will collect and use that data to provide information or services to you. We also use cookies and web analytics to improve the Site and our services. As one template explains, “This website uses cookies to monitor browsing preferences” . We may also use third-party analytics (such as Google Analytics) to track and analyze usage. By using the Site you consent to our use of cookies and the collection and processing of your personal data as described in our Privacy Policy. Our Privacy Policy explains what data is collected, how it is used, and your rights regarding that data.

Links to Other Websites

The Site may contain links to third-party websites or resources (for example, social media or partner links). These links are provided for your convenience only. We do not control or endorse the content, products or services on those external sites, and we make no representations about them. As one organisation’s terms state, links to other websites do not signify our endorsement and we “make no representations as to the accuracy or suitability of the material [on linked sites]… and [we] are not responsible for the content and conduct of these sites” . You access any linked sites at your own risk. We encourage you to read the terms and privacy policies of any third-party sites you visit.

Disclaimers and Limitation of Liability

The Site and its content are provided “as is” without any warranties of any kind. Festive Installers Ltd does not guarantee that the Site is error-free, secure, or continuously available, or that the content is accurate, complete or current. We expressly disclaim all warranties, whether express or implied, to the fullest extent permitted by law. For example, one template makes clear that neither the site operator nor third parties “provide any warranty or guarantee as to the accuracy, timeliness, [or] completeness” of site content, and the user must accept any errors or omissions . To the fullest extent permitted by law, Festive Installers Ltd will not be liable for any loss or damage (whether direct, indirect, special or consequential) arising from your use of the Site, or from any errors or omissions in its content. Nothing in these Terms affects your statutory rights, especially any non-excludable rights you may have under UK law (for example, liability for death or personal injury caused by negligence cannot be excluded).

Changes to These Terms

We may revise or update these Terms of Use at any time by posting the new version on this page. For example, like many organisations, we reserve the right to change the terms without notice . You should review these Terms periodically. Your continued use of the Site after any changes have been posted means that you accept and agree to the new Terms.

Governing Law

These Terms of Use and your use of the Site are governed by the laws of England and Wales. As noted in other UK terms, all use of a website may be subject to English law . Any dispute arising out of or relating to these Terms or the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

 
 

 Cookie & Privacy policy

The Christmas Decorators (Franchising) Limited, a company registered in England with the registration number 06300161, and Xdex Limited, also a company registered in England with the registration number 05701153, both of which are hereinafter referred to as “TCD” take your privacy seriously and we act, and will continue to act in full compliance with all current UK and EC data law and directives. By using our website and services you are agreeing to us collecting and processing your data in the manner described below.

GDPR COMPLIANCE

“TCD” complies with The General Data Protection Regulation (GDPR). Where required, before we send you emails promoting our products and services we will ask you for your consent, and an audit trail we will record when you gave consent and from which email address or contact telephone number you provided, we are registered under the UK Data Protection Act, registration number ZA259238.

COLLECTING AND USING PERSONAL INFORMATION

If you contact us directly either by telephone, email, or our enquiry form and give us your personal contact details for the purpose of providing you with further information about our services and pricing, then we’ll hold that data in our own externally provided CRM system (Client Relationship Management) Our external CRM service provider is fully compliant with the GDPR and is registered with the ICO, registered number Z951270X and you can be certain that any data stored in our CRM is safe and secure.

At certain times of the year, due to the volume of enquiries, we utilise a call centre (The Contact People) to handle incoming telephone enquiries, the call centre will ask you for some non-sensitive information which will be relayed to TCD via email to our network of regional franchised branches.  Our external call centre service provider is fully compliant with the GDPR and is registered with the ICO, registered number Z95798728

If you want further information on the privacy policy of our CRM provider or our call centre service provider, please email margi@thechristmasdecorators.com

We will not use any data provided by you to further market our services to you unless we have obtained your permission in advance although we may use the information to follow up on enquiries we have received and request answers to unanswered emails. We will hold your information securely in our CRM for a reasonable period of time unless you ask us not to at any time by emailing margi@thechristmasdecorators.com

We will hold your personal information securely and safely from unauthorised access. If you would like a copy of your personal information or that information deleted, please email margi@thechristmasdecorators.com

We don’t share any information about you, provided by you or obtained from any other source, including but not limited to referrals from your neighbours, friends or family who believe you would be interested in receiving details of the products and services we can provide to you, with anyone outside our company and own network of regional franchised branches, and we certainly will not pass it to third parties for them to contact you.

LEGAL REQUESTS FOR DATA ACCESS

We will only grant access to personal information if compelled to do so by a UK court or under UK legislation. Requests from other governmental agencies will be politely declined. Requests for data from any other source will be refused.

RETRIEVING AND REMOVING PERSONAL DATA

If you wish to see what information we hold about you, or want us to correct, update or delete any information that we hold on you, please contact:-margi@thechristmasdecorators.com

CHANGES TO THIS AGREEMENT

We may make changes to this policy as the law and circumstances change. Continued use of our site and/or services will be deemed as acceptance of this.

COOKIES

Cookies enable us to store data about the pages you view while visiting https://www.festiveinstallers.co.uk. We only do this to improve our site’s performance and functionality.

Your browser will warn you before you accept a cookie. This will allow you to accept, reject or tailor your preference for cookies in your browser settings. You can also clear cookies after visiting our website, without affecting the website’s performance while you use it.